http://balitourismjournal.org/ojs/index.php/btj <p class="" data-start="93" data-end="285"><strong>Bali Tourism Journal </strong>is an innovative travel publication that uniquely blends the accessible style of newspapers and magazines with the depth and rigor of an academic and scientific journal.</p> <p class="" data-start="287" data-end="571">Our content is thoughtfully crafted by a diverse team of contributors, including reporters, journalists, academics, postgraduate students, and lecturers. Each article undergoes a thorough review and editing process by professional editors with expertise in the relevant subject areas.</p> <p class="" data-start="573" data-end="872">We are committed to authenticity. All stories are original, and all photographs are taken directly by our professional photographers and correspondents. This is not a promotional platform—it is a scientifically grounded, educational journal-magazine dedicated to presenting the true essence of Bali.</p> Bali Tourism Board en-US Bali Tourism Journal 2580-913X http://balitourismjournal.org/ojs/index.php/btj/article/view/135 <p>The rapid growth of international tourism has increased demand for healthcare services for foreign patients, particularly in primary care clinics located in tourism-intensive regions. This development introduces complex organizational and workforce challenges, as healthcare workers are required to manage increased workloads, cross-cultural communication barriers, and expanded roles beyond routine clinical responsibilities. These conditions underscore the importance of industrial relations in shaping employee experiences and maintaining service sustainability. The purpose of this conceptual review is to examine how industrial relations influence job satisfaction among healthcare workers providing services to international patients, with particular attention to organizational support, communication practices, and leadership mechanisms in cross-cultural healthcare settings. This study adopts a conceptual review design by synthesizing theoretical and empirical literature related to industrial relations, job satisfaction, and international or tourism-oriented healthcare services. Relevant studies were retrieved from Scopus, Web of Science, PubMed, and Google Scholar and analyzed using thematic analysis. Social Exchange Theory and the Job Demands–Resources Model were employed as the primary theoretical frameworks to integrate findings and explain the relationship between job demands, organizational resources, and employee outcomes. No primary data were collected, and all conclusions are based on a systematic interpretation of existing literature. The review demonstrates that effective industrial relations function as a critical mediating mechanism that balances increased job demands associated with international patient care with available organizational resources. Strengthening leadership support, communication quality, and institutional recognition can enhance job satisfaction, reduce work strain, and contribute to sustainable healthcare service delivery in tourism-oriented environments.</p> Ni Putu Dian Efriliana R Tri Priyono Budi Santoso Copyright (c) 2026 Bali Tourism Journal 2026-01-16 2026-01-16 10 1 4 7 10.36675/btj.v10i1.135 http://balitourismjournal.org/ojs/index.php/btj/article/view/136 <p>Tourism is one of the most strategic sectors supporting economic growth, employment creation, and regional development in Bali, Indonesia. As a labor-intensive industry, tourism performance is highly dependent on the quality of industrial relations between employers, employees, labor unions, and government institutions. Despite its substantial contribution to the regional economy, Bali’s tourism industry continues to face persistent industrial relations challenges that negatively affect employee welfare.</p> <p>This conceptual article aims to examine industrial relations issues in Bali’s tourism industry and analyze their implications for employee welfare. The study adopts a qualitative, literature-based approach by reviewing academic journal articles, labor regulations, and international reports related to industrial relations, tourism employment, and employee welfare, particularly within the context of Indonesia and Southeast Asia. The review identifies key challenges, including wage inequality, employment insecurity due to the dominance of contract-based employment, limited labor protection, and weak employee participation in organizational decision-making.</p> <p>The findings suggest that fragile industrial relations practices reduce employee welfare in terms of income stability, job satisfaction, psychological well-being, and access to social security. Moreover, weak industrial relations also undermine service quality and organizational performance, which are critical for competitiveness in the tourism sector. Strengthening industrial relations through fair employment practices, transparent communication, effective social dialogue, and consistent government supervision is therefore essential to enhance employee welfare and support sustainable tourism development in Bali.</p> Dwi Ayu Putri Pradyandari R Tri Priyono Budi Santosa Copyright (c) 2026 Bali Tourism Journal 2026-01-16 2026-01-16 10 1 1 3 10.36675/btj.v10i1.136